Account Manager - State Farm Agent Team Member
Full Time • Jenkintown - PA
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Account Manager – Insurance Service with In-Book Sales Opportunity
The Michael Friel State Farm Agency
Job Type: Full-Time
Job Type: Full-Time
Deliver Outstanding Service. Build Trusted Relationships. Support Agency Growth.
The Michael Friel State Farm Agency is seeking an Account Manager who excels at customer service and relationship management, while also being comfortable identifying and acting on in-book sales opportunities. This role is ideal for a service-oriented insurance professional who understands that great service naturally leads to meaningful coverage conversations.
You’ll serve as a trusted point of contact for existing clients—resolving needs, anticipating gaps in coverage, and helping ensure policyholders are properly protected. While this is not a high-pressure sales role, the ability to pivot from service to sales in a consultative, needs-based way is essential.
Insurance licensing is required. Prior State Farm agency experience is strongly preferred.
Role Overview
As an Account Manager, you will support and retain the agency’s existing book of business while contributing to growth through policy reviews, cross-selling, and relationship-based recommendations. Your success will be measured by service quality, retention, and your ability to identify appropriate coverage enhancements.
What You’ll Do
- Serve as the primary point of contact for existing clients, delivering prompt and professional service
- Answer coverage questions and explain policies in a clear, customer-friendly manner
- Assist with policy changes, renewals, billing questions, and service requests
- Support clients through the claims process and follow up as needed
- Conduct proactive policy reviews to identify coverage gaps and in-book sales opportunities
- Recommend additional products when they align with customer needs
- Maintain accurate documentation and ensure compliance with agency and regulatory standards
- Collaborate with team members to deliver a consistent, high-quality customer experience
What We’re Looking For
- Strong customer service and relationship-building skills
- Ability to pivot naturally from service to sales using a consultative approach
- Active Property & Casualty license required (Life & Health preferred or required based on state)
- Prior State Farm agency experience preferred
- Excellent verbal and written communication skills
- Detail-oriented, organized, and dependable
- Professional, client-focused mindset
What We Offer
- Competitive base salary plus commission and performance bonuses
- Stable role centered on service, retention, and long-term client relationships
- Supportive agency culture focused on quality, accountability, and teamwork
- Ongoing professional development and growth opportunities
- A meaningful career helping individuals and families protect what matters most
Ready to Join a Service-Driven Agency?
If you take pride in delivering exceptional service and enjoy helping clients make informed coverage decisions—while contributing to agency growth—we’d love to hear from you.
Apply today to join the Michael Friel State Farm Agency.
Compensation: $50,000.00 - $70,000.00 per year
Do you want a career and not just a job?
Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Michael Friel - State Farm Agent!
About Our Agency
- Our office is located in Jenkintown.
- I am a proud graduate of Temple University.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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